I do not receive your e-mails (e.g. password reset)

If an e-mail from us does not arrive – for example the password reset, an order confirmation or a reply to your ticket – please check these points:

• Look into your spam or junk folder. Most missing e-mails are there. Mark our e-mail as “not spam” so the next ones arrive in your inbox.
• Check that the e-mail address under My account → Account details is correct.
• Wait a few minutes – some e-mail providers deliver with a delay.

Replies to your support tickets are always visible under My account → Support as well, even if an e-mail does not arrive.

Still stuck? Open a support ticket and we will help you.