If something went wrong with an order, please open a support ticket under My account → Support and pick the category Payment & orders.
You can link the order directly in the ticket form, or simply write the order number into your message. You find all your orders and their numbers under My account → Orders.
A short description of what happened and, if possible, a screenshot help us to solve it quickly.
Our team usually replies within a few hours. Pre-filling the right category for you.
Some coupons have restrictions or cannot be combined with a sale.
Check your spam folder first – most missing e-mails end up there.
An e-mail address is enough – your account is created with your first order.
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