FAQ – frequently asked and answered questions
If you have a problem with your order, you can contact us at [email protected] You can also reach us via the contact form. Please include your order number. We will reply within 3 hours.
Please note there is no support request processed on our social media channels.
If you start the download, but it downloads nothing or only an empty file, then switch briefly once to the other language (English or German) and try to download the file again. If it still doesn’t work then contact us, we will reply within 12 hours.
That is normal, we compress most of our videos in a ZIP file, this is a file type to compress large files. You have to extract the ZIP file with WinZip, Winrar or 7zip.
Please make sure you are on a PC with a LAN cable connected. If you use WLAN it can happen that the connection get’s interrupted which cancels the download. Also it is not recommended to download the video on your mobile phone or tablet. Because our files are large and the download might take some time, it can happen that the connection to your phone gets interrupted or it goes in to standby, what could abort the download.
This can happen, please check your Spam folder, it’s likely that the emails are there. If they are not contact us through our contact form and we will help you.
We strongly recommend to use the VLC Player to play the videos, it is 100% capable of playing our videos.
Please also consider that our Ultra HD (4k) videos have a high bitrate. You need a processor that can handle 4k videos. It is also advisable with the 4k videos, if a fast hard disk is available, since it can come otherwise to the fact that the video is not played or only after long buffer.
At the moment we are only looking for female actors. For the future, however, it is also planned to include males. I’ve also the plan to make it possible for everyone with this fetish to have access to it. The plan is still in the early stages but I’m working on it.
We only need your email adress for your order and after the checkout your payment details.
Yes with every payment method there is no way in telling what you bought. For example if you pay via Credit Card, there is no product name listed on the statement, same with all of the other payment methods.
We answer all Emails sent to us, so please check your spamfolder our Email might be in there. In some cases your Email provider could block our emails. So just in case you could try another Email account and send your question from there.
We have trailers in every product, if you can’t see them it is probably because of your browser or a plugin you are using. Our videos run on Vimeo and are without ads, but there are some plugins that prevent the playback of Vimeo videos.
We have a step by step guide with explanations for you.