How do I contact support?

The fastest way to reach us is a support ticket. You see our replies right in your account, and the whole conversation stays in one place.

Open a ticket

1. Sign in and open My account → Support.
2. Click Open a ticket.
3. Pick the category that fits best, add a short subject and describe what happened. If it is about an order, add the order number.
4. Screenshots help: you can attach pictures or a PDF.
5. Click Send to support.

You get a confirmation e-mail straight away. As soon as we reply, we send you another e-mail with a button that takes you directly to the ticket.

Reply and follow up

• All your tickets are listed under My account → Support, with their status: We are looking (it is our turn), Awaiting your reply (it is your turn) or Resolved.
• Open a ticket to read our answer and write back. If you reply to a resolved ticket, it opens again.
• If we wait for your answer for several days, we send a short reminder. Without an answer, the ticket closes itself a few days later – you can always open a new one.

Writing an e-mail instead

You can also write to [email protected] from the e-mail address of your ManureFetish account. Your e-mail then becomes a ticket in your account automatically, and you get the same confirmation. Please use the address you are registered with – otherwise we cannot match your message to your account.

Before you write

Many questions are already answered here in the Help Center – try the search at the top. If nothing fits, we are happy to help.