Our videos are large files, so a download can take a while. If it stops in the middle, try this:
- Use a computer with a cable connection instead of Wi-Fi if possible. A short drop of the wireless connection can cancel the download.
- Avoid downloading on a phone or tablet. The screen lock or standby mode often interrupts the download.
- Download one video at a time. Several downloads at once can cause errors.
- Simply start the download again from My account → Downloads – it is not used up.
Still stuck? Open a support ticket and we will help you.
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