{"id":222715,"date":"2026-11-01T01:28:25","date_gmt":"2026-11-01T00:28:25","guid":{"rendered":"https:\/\/manurefetish.com\/help\/open-a-support-ticket\/"},"modified":"2026-11-01T01:28:25","modified_gmt":"2026-11-01T00:28:25","slug":"open-a-support-ticket","status":"publish","type":"gc_kb_article","link":"https:\/\/manurefetish.com\/pt-br\/help\/open-a-support-ticket\/","title":{"rendered":"Como entro em contato com o suporte?"},"content":{"rendered":"

A forma mais r\u00e1pida de falar com a gente \u00e9 um ticket de suporte<\/strong>. Voc\u00ea v\u00ea nossas respostas direto na sua conta, e toda a conversa fica em um s\u00f3 lugar.<\/p>\n

Abrir um ticket<\/h2>\n
    \n
  1. Fa\u00e7a login e abra Minha conta \u2192 Suporte<\/strong>.<\/li>\n
  2. Clique em Abrir um ticket<\/strong>.<\/li>\n
  3. Escolha a categoria mais adequada, adicione um assunto curto e descreva o que aconteceu. Se for sobre um pedido, informe o n\u00famero do pedido.<\/li>\n
  4. Capturas de tela ajudam: voc\u00ea pode anexar imagens ou um PDF.<\/li>\n
  5. Clique em Enviar para o suporte<\/strong>.<\/li>\n<\/ol>\n

    Voc\u00ea recebe na hora um e-mail de confirma\u00e7\u00e3o. Assim que respondermos, enviamos outro e-mail com um bot\u00e3o que leva voc\u00ea direto ao ticket.<\/p>\n

    Responder e acompanhar<\/h2>\n
      \n
    • Todos os seus tickets aparecem em Minha conta \u2192 Suporte<\/strong>, com o status: Em an\u00e1lise<\/em> (\u00e9 a nossa vez), Aguardando sua resposta<\/em> (\u00e9 a sua vez) ou Resolvido<\/em>.<\/li>\n
    • Abra um ticket para ler nossa resposta e responder. Se voc\u00ea responder a um ticket resolvido, ele \u00e9 reaberto.<\/li>\n
    • Se ficarmos v\u00e1rios dias esperando sua resposta, enviamos um breve lembrete. Sem resposta, o ticket \u00e9 fechado automaticamente alguns dias depois \u2013 voc\u00ea sempre pode abrir um novo.<\/li>\n<\/ul>\n

      Enviar um e-mail<\/h2>\n

      Voc\u00ea tamb\u00e9m pode escrever para support@manurefetish.com<\/strong> a partir do endere\u00e7o de e-mail da sua conta ManureFetish. Seu e-mail vira automaticamente um ticket na sua conta, e voc\u00ea recebe a mesma confirma\u00e7\u00e3o. Use o endere\u00e7o com que voc\u00ea est\u00e1 cadastrado \u2013 caso contr\u00e1rio, n\u00e3o conseguimos associar sua mensagem \u00e0 sua conta.<\/p>\n

      Antes de escrever<\/h2>\n

      Muitas perguntas j\u00e1 est\u00e3o respondidas aqui na Central de ajuda \u2013 experimente a busca no topo. Se nada servir, teremos prazer em ajudar.<\/p>","protected":false},"excerpt":{"rendered":"

      Abra um ticket na sua conta \u2013 \u00e9 a forma mais r\u00e1pida de falar com a gente, e voc\u00ea v\u00ea todas as respostas em um s\u00f3 lugar.<\/p>","protected":false},"author":0,"featured_media":0,"template":"","meta":{"_acf_changed":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"gc_kb_audience":[4720],"gc_kb_category":[4741],"gc_kb_support_category":[4731],"class_list":["post-222715","gc_kb_article","type-gc_kb_article","status-publish","hentry","gc_kb_audience-both","gc_kb_category-about"],"acf":[],"yoast_head":"\nHow do I contact support? 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