{"id":1983,"date":"2019-07-13T14:23:07","date_gmt":"2019-07-13T14:23:07","guid":{"rendered":"https:\/\/manurefetish.com\/?page_id=1983"},"modified":"2020-12-24T18:25:30","modified_gmt":"2020-12-24T17:25:30","slug":"faq","status":"publish","type":"page","link":"https:\/\/manurefetish.com\/fr\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<\/p>

FAQ \u2013 questions fr\u00e9quentes et leurs r\u00e9ponses<\/h2><\/div><\/div>\n
J\u2019ai un probl\u00e8me avec ma commande, comment puis-je vous joindre ?<\/summary>

Si tu rencontres un probl\u00e8me avec ta commande, tu peux nous contacter \u00e0 l'adresse support@manurefetish.com. Tu peux \u00e9galement nous joindre via le formulaire de contact<\/a>. N'oublie pas d'indiquer ton num\u00e9ro de commande. On te r\u00e9pondra dans les 3 heures.<\/p>\n

Note qu'il n'y a pas de demande d'assistance trait\u00e9e sur nos canaux de m\u00e9dias sociaux.<\/p><\/div><\/details>\n

La commande est termin\u00e9e, mais je ne peux rien t\u00e9l\u00e9charger<\/summary>

Si tu d\u00e9marres le t\u00e9l\u00e9chargement, mais qu'il ne t\u00e9l\u00e9charge rien ou seulement un fichier vide, passe bri\u00e8vement une fois \u00e0 l'autre langue (anglais ou allemand) et essaie \u00e0 nouveau de t\u00e9l\u00e9charger le fichier. Si cela ne fonctionne toujours pas, contacte-nous, nous te r\u00e9pondrons dans les 12 heures.<\/p><\/div><\/details>\n

J\u2019ai achet\u00e9 une vid\u00e9o et re\u00e7u un fichier ZIP<\/summary>

C'est normal, nous compressons la plupart de nos vid\u00e9os dans un fichier ZIP, c'est un type de fichier permettant de compresser des fichiers volumineux. Tu dois extraire le fichier ZIP avec WinZip, Winrar ou 7zip.<\/p><\/div><\/details>\n

Je n\u2019arrive pas \u00e0 terminer le t\u00e9l\u00e9chargement, il s\u2019interrompt en cours de route<\/summary>

Assure-toi que ton PC est activ\u00e9 et branch\u00e9 \u00e0 un r\u00e9seau local via un c\u00e2ble Ethernet. Si tu utilises le Wi-Fi, la connexion risque d'\u00eatre interrompue, ce qui annulerait le t\u00e9l\u00e9chargement. Il n'est pas non plus recommand\u00e9 de t\u00e9l\u00e9charger la vid\u00e9o sur ton t\u00e9l\u00e9phone portable ou ta tablette. Comme nos fichiers sont volumineux et que le t\u00e9l\u00e9chargement peut prendre un certain temps, il peut arriver que la connexion de ton t\u00e9l\u00e9phone soit interrompue ou que celui-ci passe en veille, ce qui pourrait interrompre le t\u00e9l\u00e9chargement.<\/p><\/div><\/details>\n

Je ne re\u00e7ois pas vos e-mails, par exemple pour r\u00e9initialiser le mot de passe<\/summary>

\u00c7a peut arriver, jette un \u0153il dans ton dossier \u00ab Spam \u00bb : il y a de fortes chances que les e-mails s'y trouvent. Si ce n'est pas le cas, contacte-nous via notre formulaire de Contact et on t'aidera.<\/p><\/div><\/details>\n

Je n\u2019arrive pas \u00e0 lire la vid\u00e9o, que dois-je faire ?<\/summary>

On te conseille vivement d'utiliser le lecteur VLC pour lire les vid\u00e9os, car il est compatible avec le format 100% et permet donc de lire nos vid\u00e9os.
\nN'oublie pas non plus que nos vid\u00e9os Ultra HD (4K) ont un d\u00e9bit binaire \u00e9lev\u00e9. Il te faut un processeur capable de g\u00e9rer les vid\u00e9os 4K. Pour les vid\u00e9os 4K, c'est aussi une bonne id\u00e9e d'avoir un disque dur rapide, sinon \u00e7a risque de ne pas fonctionner ou de ne pas d\u00e9marrer jusqu'\u00e0 ce que la m\u00e9moire tampon soit longue.<\/p><\/div><\/details>\n

Je suis un homme et j\u2019aimerais participer<\/summary>

Pour l'instant, nous ne recherchons que des com\u00e9diennes. Mais pour l'avenir, il est \u00e9galement pr\u00e9vu d'inclure des hommes. J'ai aussi le projet de permettre \u00e0 tous ceux qui ont ce f\u00e9tiche d'y avoir acc\u00e8s. Ce projet n'en est encore qu'\u00e0 ses d\u00e9buts, mais j'y travaille.<\/p><\/div><\/details>\n

De quelles donn\u00e9es avez-vous besoin si je veux commander chez vous ?<\/summary>

Nous n'avons besoin que de ton adresse e-mail pour ta commande et, apr\u00e8s le paiement, de tes coordonn\u00e9es de paiement.<\/p><\/div><\/details>\n

Mon paiement est-il anonyme ?<\/summary>

Oui. Personne ne peut savoir ce que vous avez achet\u00e9 en regardant votre relev\u00e9 : aucun nom de produit n\u2019y figure.<\/p><\/div><\/details>\n

Je vous ai \u00e9crit un e-mail, mais je n\u2019ai pas re\u00e7u de r\u00e9ponse<\/summary>

Nous r\u00e9pondons \u00e0 tous les courriels qui nous sont envoy\u00e9s, alors v\u00e9rifie ton dossier de courrier ind\u00e9sirable, il se peut que nos courriels s'y trouvent. Dans certains cas, ton fournisseur d'acc\u00e8s \u00e0 Internet peut bloquer nos courriels. Alors, juste au cas o\u00f9, tu peux essayer un autre compte de messagerie et envoyer ta question \u00e0 partir de l\u00e0.<\/p><\/div><\/details>\n

Je ne vois aucun teaser<\/summary>

Nous avons des bandes-annonces dans chaque produit, si tu ne peux pas les voir, c'est probablement \u00e0 cause de ton navigateur ou d'un plugin que tu utilises. Nos vid\u00e9os fonctionnent sur Vimeo et sont sans publicit\u00e9, mais certains plugins emp\u00eachent la lecture des vid\u00e9os Vimeo.<\/p><\/div><\/details>\n

Comment fonctionnent vos ench\u00e8res ?<\/summary>

Nous avons pr\u00e9par\u00e9 pour toi un guide \u00e9tape par \u00e9tape avec des explications.<\/p>\n

Cliquez ici pour voir comment fonctionnent les ench\u00e8res<\/a><\/div><\/div><\/div><\/div><\/div><\/details><\/div><\/div><\/div><\/section>

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