{"id":222715,"date":"2026-11-01T01:28:25","date_gmt":"2026-11-01T00:28:25","guid":{"rendered":"https:\/\/manurefetish.com\/help\/open-a-support-ticket\/"},"modified":"2026-11-01T01:28:25","modified_gmt":"2026-11-01T00:28:25","slug":"open-a-support-ticket","status":"publish","type":"gc_kb_article","link":"https:\/\/manurefetish.com\/fr\/help\/open-a-support-ticket\/","title":{"rendered":"Comment contacter l'assistance\u00a0?"},"content":{"rendered":"

Le moyen le plus rapide de nous joindre est un ticket d'assistance<\/strong>. Tu vois nos r\u00e9ponses directement dans ton compte, et toute la conversation reste au m\u00eame endroit.<\/p>\n

Ouvrir un ticket<\/h2>\n
    \n
  1. Connecte-toi et ouvre Mon compte \u2192 Assistance<\/strong>.<\/li>\n
  2. Clique sur Ouvrir un ticket<\/strong>.<\/li>\n
  3. Choisis la cat\u00e9gorie la plus adapt\u00e9e, ajoute un objet court et d\u00e9cris ce qui s'est pass\u00e9. S'il s'agit d'une commande, ajoute le num\u00e9ro de commande.<\/li>\n
  4. Les captures d'\u00e9cran aident\u00a0: tu peux joindre des images ou un PDF.<\/li>\n
  5. Clique sur Envoyer \u00e0 l'assistance<\/strong>.<\/li>\n<\/ol>\n

    Tu re\u00e7ois aussit\u00f4t un e-mail de confirmation. D\u00e8s que nous r\u00e9pondons, nous t'envoyons un autre e-mail avec un bouton qui t'am\u00e8ne directement au ticket.<\/p>\n

    R\u00e9pondre et suivre<\/h2>\n
      \n
    • Tous tes tickets sont list\u00e9s dans Mon compte \u2192 Assistance<\/strong>, avec leur statut\u00a0: Nous nous en occupons<\/em> (c'est \u00e0 nous), En attente de ta r\u00e9ponse<\/em> (c'est \u00e0 toi) ou R\u00e9solu<\/em>.<\/li>\n
    • Ouvre un ticket pour lire notre r\u00e9ponse et r\u00e9pondre. Si tu r\u00e9ponds \u00e0 un ticket r\u00e9solu, il est rouvert.<\/li>\n
    • Si nous attendons ta r\u00e9ponse depuis plusieurs jours, nous t'envoyons un court rappel. Sans r\u00e9ponse, le ticket se ferme automatiquement quelques jours plus tard \u2013 tu peux toujours en ouvrir un nouveau.<\/li>\n<\/ul>\n

      \u00c9crire un e-mail \u00e0 la place<\/h2>\n

      Tu peux aussi \u00e9crire \u00e0 support@manurefetish.com<\/strong> depuis l'adresse e-mail de ton compte ManureFetish. Ton e-mail devient alors automatiquement un ticket dans ton compte, et tu re\u00e7ois la m\u00eame confirmation. Utilise l'adresse avec laquelle tu es inscrit \u2013 sinon nous ne pouvons pas associer ton message \u00e0 ton compte.<\/p>\n

      Avant d'\u00e9crire<\/h2>\n

      Beaucoup de questions trouvent d\u00e9j\u00e0 leur r\u00e9ponse ici, dans le Centre d'aide \u2013 essaie la recherche en haut. Si rien ne correspond, nous t'aidons volontiers.<\/p>","protected":false},"excerpt":{"rendered":"

      Ouvre un ticket dans ton compte \u2013 c'est le moyen le plus rapide de nous joindre, et tu vois toutes les r\u00e9ponses au m\u00eame endroit.<\/p>","protected":false},"author":0,"featured_media":0,"template":"","meta":{"_acf_changed":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"gc_kb_audience":[4720],"gc_kb_category":[4741],"gc_kb_support_category":[4731],"class_list":["post-222715","gc_kb_article","type-gc_kb_article","status-publish","hentry","gc_kb_audience-both","gc_kb_category-about"],"acf":[],"yoast_head":"\nHow do I contact support? 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