{"id":1983,"date":"2019-07-13T14:23:07","date_gmt":"2019-07-13T14:23:07","guid":{"rendered":"https:\/\/manurefetish.com\/?page_id=1983"},"modified":"2020-12-24T18:25:30","modified_gmt":"2020-12-24T17:25:30","slug":"faq","status":"publish","type":"page","link":"https:\/\/manurefetish.com\/de\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<\/p>

FAQ \u2013 h\u00e4ufig gestellte und beantwortete Fragen<\/h2><\/div><\/div>\n
Ich habe ein Problem mit meiner Bestellung \u2013 wie erreiche ich euch?<\/summary>

Wenn du ein Problem mit deiner Bestellung hast, kannst du uns unter support@manurefetish.com kontaktieren. Du kannst uns auch \u00fcber die Kontaktformular<\/a>. Bitte gib deine Bestellnummer an. Wir antworten dir innerhalb von 3 Stunden.<\/p>\n

Bitte beachte, dass auf unseren Social-Media-Kan\u00e4len keine Support-Anfragen bearbeitet werden.<\/p><\/div><\/details>\n

Die Bestellung ist abgeschlossen, aber ich kann nichts herunterladen<\/summary>

Wenn du den Download startest, aber nichts oder nur eine leere Datei herunterl\u00e4dst, dann schalte einmal kurz auf die andere Sprache um (Englisch oder Deutsch) und versuche erneut, die Datei herunterzuladen. Wenn es dann immer noch nicht funktioniert, kontaktiere uns. Wir werden dir innerhalb von 12 Stunden antworten.<\/p><\/div><\/details>\n

Ich habe ein Video gekauft und eine ZIP-Datei erhalten<\/summary>

Das ist normal. Wir komprimieren die meisten unserer Videos in einer ZIP-Datei, das ist ein Dateityp zum Komprimieren gro\u00dfer Dateien. Du musst die ZIP-Datei mit WinZip, Winrar oder 7zip entpacken.<\/p><\/div><\/details>\n

Ich kann den Download nicht abschlie\u00dfen, er bricht mittendrin ab<\/summary>

Bitte stell sicher, dass du einen PC mit angeschlossenem LAN-Kabel benutzt. Wenn du WLAN nutzt, kann es vorkommen, dass die Verbindung unterbrochen wird, wodurch das Herunterladen abgebrochen wird. Au\u00dferdem ist es nicht empfehlenswert, das Video auf dein Handy oder Tablet herunterzuladen. Da unsere Dateien gro\u00df sind und das Herunterladen einige Zeit dauern kann, kann es passieren, dass die Verbindung zu deinem Handy unterbrochen wird oder es in den Standby-Modus wechselt, was das Herunterladen abbrechen k\u00f6nnte.<\/p><\/div><\/details>\n

Ich erhalte keine E-Mails von euch, z. B. zum Zur\u00fccksetzen des Passworts<\/summary>

Das kann vorkommen \u2013 schau bitte mal in deinem Spam-Ordner nach, wahrscheinlich sind die E-Mails dort gelandet. Falls nicht, melde dich \u00fcber unser Kontaktformular bei uns, dann helfen wir dir gerne weiter.<\/p><\/div><\/details>\n

Ich kann das Video nicht abspielen \u2013 was soll ich tun?<\/summary>

Wir empfehlen dir dringend, zum Abspielen der Videos den VLC Player zu verwenden, er kann unsere Videos zu 100 % abspielen.
\nBitte bedenke auch, dass unsere Ultra-HD-Videos (4K) eine hohe Bitrate haben. Du brauchst einen Prozessor, der 4K-Videos verarbeiten kann. Bei 4K-Videos ist es au\u00dferdem ratsam, eine schnelle Festplatte zu haben, da es sonst dazu kommen kann, dass das Video nicht abgespielt wird oder erst nach langer Pufferzeit.<\/p><\/div><\/details>\n

Ich bin ein Mann und m\u00f6chte gern mitmachen<\/summary>

Im Moment suchen wir nur Darstellerinnen. F\u00fcr die Zukunft ist aber geplant, auch M\u00e4nner aufzunehmen. Au\u00dferdem habe ich vor, allen mit diesem Fetisch den Zugang zu erm\u00f6glichen. Der Plan steckt noch in den Anf\u00e4ngen, aber ich arbeite daran.<\/p><\/div><\/details>\n

Welche Daten braucht ihr, wenn ich bei euch bestellen m\u00f6chte?<\/summary>

Wir brauchen nur deine E-Mail-Adresse f\u00fcr deine Bestellung und nach dem Checkout deine Zahlungsdaten.<\/p><\/div><\/details>\n

Ist meine Zahlung anonym?<\/summary>

Ja. Auf deiner Abrechnung kann niemand erkennen, was du gekauft hast \u2013 dort steht kein Produktname.<\/p><\/div><\/details>\n

Ich habe euch eine E-Mail geschrieben, aber keine Antwort erhalten<\/summary>

Wir beantworten alle E-Mails, die an uns geschickt werden. Bitte \u00fcberpr\u00fcfe deinen Spam-Ordner, vielleicht ist unsere E-Mail dort drin. In manchen F\u00e4llen k\u00f6nnte dein E-Mail-Anbieter unsere E-Mails blockieren. F\u00fcr den Fall der F\u00e4lle kannst du es mit einem anderen E-Mail-Konto versuchen und deine Frage von dort aus senden.<\/p><\/div><\/details>\n

Ich kann keine Teaser sehen<\/summary>

Wir haben Trailer in jedem Produkt. Wenn du sie nicht sehen kannst, liegt das wahrscheinlich an deinem Browser oder einem Plugin, das du verwendest. Unsere Videos laufen auf Vimeo und sind ohne Werbung, aber es gibt einige Plugins, die das Abspielen von Vimeo-Videos verhindern.<\/p><\/div><\/details>\n

Wie funktionieren eure Auktionen?<\/summary>

Wir haben eine Schritt-f\u00fcr-Schritt-Anleitung mit Erkl\u00e4rungen f\u00fcr dich.<\/p>\n

Hier siehst du, wie die Auktionen funktionieren<\/a><\/div><\/div><\/div><\/div><\/div><\/details><\/div><\/div><\/div><\/section>

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