{"id":222715,"date":"2026-11-01T01:28:25","date_gmt":"2026-11-01T00:28:25","guid":{"rendered":"https:\/\/manurefetish.com\/help\/open-a-support-ticket\/"},"modified":"2026-11-01T01:28:25","modified_gmt":"2026-11-01T00:28:25","slug":"open-a-support-ticket","status":"publish","type":"gc_kb_article","link":"https:\/\/manurefetish.com\/de\/help\/open-a-support-ticket\/","title":{"rendered":"Wie erreiche ich den Support?"},"content":{"rendered":"

Am schnellsten erreichst du uns \u00fcber ein Support-Ticket<\/strong>. Du siehst unsere Antworten direkt in deinem Konto, und die ganze Unterhaltung bleibt an einem Ort.<\/p>\n

Ein Ticket \u00f6ffnen<\/h2>\n
    \n
  1. Melde dich an und \u00f6ffne Mein Konto \u2192 Support<\/strong>.<\/li>\n
  2. Klick auf Ein Ticket \u00f6ffnen<\/strong>.<\/li>\n
  3. W\u00e4hle die passendste Kategorie, gib einen kurzen Betreff ein und beschreibe, was passiert ist. Geht es um eine Bestellung, gib die Bestellnummer an.<\/li>\n
  4. Screenshots helfen: Du kannst Bilder oder ein PDF anh\u00e4ngen.<\/li>\n
  5. Klick auf An den Support senden<\/strong>.<\/li>\n<\/ol>\n

    Du bekommst sofort eine Best\u00e4tigungs-E-Mail. Sobald wir antworten, schicken wir dir eine weitere E-Mail mit einem Button, der dich direkt zum Ticket bringt.<\/p>\n

    Antworten und nachverfolgen<\/h2>\n
      \n
    • Alle deine Tickets findest du unter Mein Konto \u2192 Support<\/strong>, jeweils mit Status: Wir schauen es uns an<\/em> (wir sind dran), Wartet auf deine Antwort<\/em> (du bist dran) oder Gel\u00f6st<\/em>.<\/li>\n
    • \u00d6ffne ein Ticket, um unsere Antwort zu lesen und zur\u00fcckzuschreiben. Wenn du auf ein gel\u00f6stes Ticket antwortest, wird es wieder ge\u00f6ffnet.<\/li>\n
    • Wenn wir mehrere Tage auf deine Antwort warten, schicken wir dir eine kurze Erinnerung. Ohne Antwort schlie\u00dft sich das Ticket ein paar Tage sp\u00e4ter von selbst \u2013 du kannst jederzeit ein neues er\u00f6ffnen.<\/li>\n<\/ul>\n

      Stattdessen eine E-Mail schreiben<\/h2>\n

      Du kannst auch an support@manurefetish.com<\/strong> schreiben \u2013 von der E-Mail-Adresse deines ManureFetish-Kontos. Deine E-Mail wird dann automatisch zu einem Ticket in deinem Konto, und du bekommst dieselbe Best\u00e4tigung. Bitte nutze die Adresse, mit der du registriert bist \u2013 sonst k\u00f6nnen wir deine Nachricht nicht deinem Konto zuordnen.<\/p>\n

      Bevor du schreibst<\/h2>\n

      Viele Fragen sind hier im Hilfe-Center bereits beantwortet \u2013 probier die Suche oben aus. Wenn nichts passt, helfen wir dir gern.<\/p>","protected":false},"excerpt":{"rendered":"

      Er\u00f6ffne ein Ticket in deinem Konto \u2013 so erreichst du uns am schnellsten, und du siehst alle Antworten an einem Ort.<\/p>","protected":false},"author":0,"featured_media":0,"template":"","meta":{"_acf_changed":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"gc_kb_audience":[4720],"gc_kb_category":[4741],"gc_kb_support_category":[4731],"class_list":["post-222715","gc_kb_article","type-gc_kb_article","status-publish","hentry","gc_kb_audience-both","gc_kb_category-about"],"acf":[],"yoast_head":"\nHow do I contact support? 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